"Dear Russell, This is rather belated but I did promise that I would send you a photo of the finished product. I came to you in April of this year to organise some reclaimed bricks for our greenhouse base. You pointed us in the direction of some Albrighton red bricks and some reclaimed blue bricks which were a perfect match for a pre-existing wall which the greenhouse would be standing by. I was very impressed with your vast knowledge and ability to look at some very bad photos and find a perfect match for what we were looking for. We are really pleased with the result, thank you for your help, Much appreciated. A very happy customer."
"I just wanted you to know how pleased we have been with the work that your team have done for us. They have all worked extremely hard and most importantly we have felt safe whilst the work has been carried out."
"Thank you, this was received yesterday along with the air bricks. I wanted to take this opportunity to thank you for the great service you provided, will definitely use you again whilst renovating my cottage and will recommend your company to friends and family. Thanks again"
"Rarely do I take the time to write a favourable report however this time I feel compelled to make my feelings known. I was served by Jack Greenfield, my requirement wasn't significant, only a few roof tiles. However his effort to sort the correct ones is a real credit to him and your company. He seemed keen, polite, energetic and had a strong desire to please. Please pass this message onto someone high enough in the company to ensure his work ethic is suitably rewarded. I'd be sure to hold on to him, I'm confident he holds plenty of promise."
"Morning Russ, Thanks for the excellent service & good products supplied, please see a few pictures of completed floor attached as promissed."
"Sean,the oak cladding is now covering the beams- It looks pretty(very) good. Thank you for all of your help in this matter. I wouldn't hesitate to recommend Cawarden for any other work, to people undertaking this and or related projects. We have many other projects over the coming years and I look forward to meeting up with you again. Thanks"
"Thanks to all the staff who helped when I recently visited your yard. Unfailingly polite and informed about the stock available, you were all so patient! Thanks to Russell for his excellent customer service, even when he had to make two deliveries instead of one. As a lady I meet many people who won't respect my wishes or help me achieve my designer goals. Thank you so much for proving the exception."
"Hi, on Friday we came over to you for a beam for our fireplace. We were so pleased with the service we got from your staff. They could not have been more helpful and fixed us up with the perfect beam for our fireplace. Thank you so much to all concerned and we will definitely recommend you to all our family and friends and we will return if we require anything else. Thanks again"
Anne & Paul
"Richard, Just to confirm, the bricks arrived here safely yesterday. We were out but delivery was taken by our Builders. I would like to thank you for personally selecting the 8 bricks you picked out for us - they are just what we need. Would you also say a big thank you to whoever packed them in the bubble wrap as they were totally protected for transit. Can't quite believe how quick the collection/delivery was. I'm glad I didn't pay for 'next day delivery' now, as not sure they could have done the job any quicker anyway. Many thanks, all the best wishes."
"Dear Cawarden reclaim (and especially Sean), I just wanted to make sure that I thanked you for the excellent service and commitment the team displayed in my recent purchase from you. I came to you originally for tiles, but had mentioned to Sean, when he took us round the yard, that an existing supplier had failed to deliver some very important pieces of seasoned oak that I needed for my project. The length and section I needed was not readily available from most sawmills I spoke to - and when Sean showed me that you had the wood available I was very happy.... He gave me a very clear and concise explanation of potential cost and how it could be a problem to cut what i wanted without wastage, but that he would do his best. Sean then said he could guarantee that the wood got to us by friday in order that I had no downtime on the project (so I was already impressed at this point). On Friday, the tiles arrived, but for some reason the wood hadn't been loaded onto the lorry. Sean then personally delivered the pieces of timber the same day even though it probably played havoc with his schedule. I wanted to make sure that his stellar performance was recognised. Please convey my thanks to Sean and Ian (who talked me through the tiles) for their help and great service. Yours Sincerely,"
"For the attention of the Manager - I am prompted to write to you following contact with Shaun and Anna last week. I have never used Cawarden before, and my requirements on this occasion were extremely modest, but both Anna, and then Shaun, gave the most amazing customer service, each going over and above the call of duty. I was incredibly impressed, and will certainly aim to use your company in the future. Congratulations on having such excellent staff. Kind regards."
"Just a short note to say thankyou to richard for bringing my quarries over to me. Im absolutley over the moon that somebody can go to so much trouble in this day and age when nobody seems to give a toss. The guy is a credit to your company."
"Dear Cawarden and Russ, Just to say thank you for your help and patience on Wednesday through several phone calls regarding my search for Staffordshire blue half-moon copers.They arrived early yesterday afternoon and we are very pleased with them - they are an exact match - and very impressed with the speedy service!"